![]() Help desk’s performance report and end users’ surveys.An initial ticket with all available information about an end user and their workstation.Basic ticketing system with log history, notes, and the ability to assign to IT Technicians.Remote connection to out-of-band computers with Intel vPro with AMT, Wake-on-LAN, and KVM support.Remote control from PC to Android and iOS devices.Remote access from Android and iOS devices to workstations.Top-notch security with two-factor authentication and advanced encryption protocols.Connections to end users’ workstations typically in less than 8 seconds.Plus, with DRE you’ll have the ability to connect from anywhere with an internet connection. ![]() Key features include fast connection speeds, mobile device support, unattended sessions, registry edits, and support of up to 4K resolution. DRE is a simple, cloud-based, remote support solution designed to help IT technicians resolve issues quickly.ĭRE is lightweight and provides many advanced features to help you quickly solve problems on a daily basis. That’s why we are extremely excited to introduce Dameware Remote Everywhere (DRE), the newest member of the SolarWinds Dameware product family. Our business is built around helping technology professionals solve today’s IT challenges, which means our goal is to deliver products designed to solve IT problems the way our IT pros want them solved. As the SaaS segment of the cloud market continues to grow, more and more organizations are seeking cloud-based software we’ve repeatedly heard feedback from customers looking for a trustworthy, cloud-based remote support solution. ![]()
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